► Complaints Procedure

What To Do If You Have A Complaint 
We realize that things can go wrong and there may be occasions when you feel that we have not provided the membership or service you expected. When this happens we want to hear about it so that we can try to put the matter right.  

If You wish to register a complaint please contact us in one of the following ways:

Email: mail@breakdownclub.co.uk

Complaints Department
BreakdownClub, 12 Frenchgate Close, Eastbourne, East Sussex, BN22 9EX


Data Protection 

Fonseca Pereira & Mendes Limited is a registered data controller with the Information Commissioner's Office. Registration  ZA175979. The data supplied by you will only be used by us and carefully selected associated companies for related products and services as well as the purposes of processing your membership, including underwriting, administration, and handling any service request which may arise. The data supplied will not be passed to any other parties other than those which we have mentioned hereon. It is important that the data you have supplied is kept up to date. You should therefore notify us promptly of any changes. You are entitled upon the payment of an administration fee to inspect the personal data which we are holding about you. If you wish to make such an inspection, or if you do not wish to receive information on related products and services, you should contact the administrator:

Email: mail@breakdownclub.co.uk

Handling data Department
BreakdownClub, 12 Frenchgate Close, Eastbourne, East Sussex, BN22 9EX


Looking to buy? Top questions about BreakdownClub cover

Do you cover me or the vehicle?
Membership covers the vehicle. This means that we provide assistance no matter who is driving the vehicle, as long as they are doing so legally and with your permission.
Is my caravan covered?
Yes - we cover caravans, campervans and trailers as well as cars, motorbikes and vans.
That's as long as it's less than 3.5 tonnes (3,500kg) and 8ft 3in (2.55m) wide.
How many call-outs do I get?
We offer unlimitted callouts. Call us out as many times as you need to, as long as it's not a recurring problem with your vehicle.


Already with BreakdownClub?

How soon can I use my cover?
Your cover starts 48 hours after the start date you choose (which can be up to 30 days from when you buy).
Can I add a second vehicle?
Yes - And what`s more. We offer 40% DISCOUNT on aditional vehicles, just enter the code 2NDCAR40 at checkout
Does my membership expire?
BreakdownClub memberships have no expiry date. You can cancel your membership at any time without any cancellation fees or charges (after 6 months.


Breakdown Club Membership Explained

Free Legal helpline

Expert legal advice on driving, property, finance, and more. The advice is provided by GW Legal.


Roadside is standard with all Breakdown Club Memberships. The roadside as the name might suggest is

help at the side of the road.


If your vehicle will not start or breaks down at or within ¼ of a mile of your home we will either repair it there or if that is not possible take it to the nearest suitable garage. Please note we will only cover the cost of a recovery up to 10 miles.

Local Recovery

Cover applies within the territorial limits, more than ¼ mile from your home address. We will arrange, your vehicle and up to 6 passengers to be transported to your home or original destination within the territorial limits WITHIN 10 miles.

Accident Recovery *

We will arrange for your vehicle to be collected from the scene of the accident and towed to a safe destination.

* You will need to provide us with your insurance name and policy number and we will recover the costs from your insurance or the third party directly.

If you are at fault a FAULT claim will be recorded against your insurance policy.

National Recovery

If we are unable to repair your vehicle at the roadside we will recover you to a garage of your choice, your destination

or home address (whichever is nearer).

Onward Travel

Transport for the driver and up to six passengers to your destination or your home address (whichever is nearer).


If you or a permitted driver have misfuelled your vehicle, we will arrange and pay for our misfuel assistance contractor to drain and remove the contaminated fuel, which will become the property of our misfuel assistance contractor.

No Fuel

We will bring enough fuel to enable you to drive to the nearest fuel station.

Unlimited Callouts

We offer unlimited callouts. Call us out as many times as you need to, as long as it's not a recurring problem with your vehicle.

Keys locked in the car

If you lock your vehicle keys in the vehicle, we will pay the auto locksmith call-out charge. You’ll need to provide proof of ownership of the vehicle and a driving license.

Caravan / Trailer

Any caravan (up to 7 metres/23 feet long, not including the length of the a-frame or hitch) or trailer (up to 3.05 metres/10 feet long including any load, not including the length of the a-frame or hitch) attached to the broken down vehicle will be recovered with the vehicle.

In the event of a breakdown to the caravan or trailer being towed by the vehicle, we will recover it to the nearest suitable garage or your preferred destination if closer. Any caravan or trailer must be attached using a standard 50 millimeter (2 inches) towing coupling

Driver illness / Injury

If you are unable to continue your journey due to illness or injury (a medical certificate will be required), provided none of your passengers are able to drive, we will provide an alternative driver to return the vehicle to your nominated destination. If you are unable to accompany your vehicle, we will provide alternative transport up to the value of £100.00 on a pay and claim basis.

Breakdown Club Terms & Conditions



Business Hours


Breakdown call center is open 24 hours a day

7 days a week!

General Enquiries

Monday-Friday: 8am-8pm

Saturday: Closed

Sunday: Closed

Breakdown / Enquiries

07711 29 19 10




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BreakdownClub is a provider of breakdown assistance services that is exempt from authorisation under the Financial Services and Marketing Act 2000.

BreakdownClub is a trading name of Fonseca Pereira & Mendes Limited. Company Registered in England and Wales: 10080586. Data protection license is: ZA175979

Registered office: 12 Frenchgate Close, Eastbourne, East Sussex, BN22 9EX

Copyright © 2019 BreakdownClub ™